Refund policy

Refund & Return Policy

We want you to love your SHADEBOND™ System. Because our products are used directly on the eye area, we follow strict hygiene standards on returns.

Opened or used items Due to the hygienic nature of our products, we cannot accept returns or exchanges on opened or used items.

Unopened items Unopened items in their original packaging may be returned within 14 days of delivery for a refund. Customers are responsible for return shipping costs on change-of-mind returns. Please email hello@reinlab.co to start a return before shipping anything back.

Damaged, defective, or incorrect orders If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@reinlab.co with a photo. We'll send a replacement at no cost to you — including free replacement shipping.

Having trouble with application or wear? Reach out to us at hello@reinlab.co before leaving a review. Most application and wear-time questions are easily solved with a quick tip — and in genuine cases, we'll make it right. Your success with SHADEBOND™ matters to us.

Subscriptions (THE LAB™) THE LAB™ memberships bill monthly at $44 and can be cancelled anytime through your account. Cancellations take effect the following billing cycle. Shipped refill orders are non-refundable once dispatched.

Refund processing Approved refunds are issued to your original payment method within 5–10 business days.